Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of . The collective work includes works that are licensed to . Copyright 2003, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by . You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of used in the site are trademarks or registered trademarks of

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. does not make any warrantees or representations regarding the use of the materials in this site in terms of tgheir correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to .

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises. 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.

You agree to indemnify, defend, and hold harmless , its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Return Policy
No Hassles - No Headaches

At TintZoom we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the automotive industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.

Return Policy
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. The following rules apply:

     * Products must be in original packaging and in a new and resalable condition.
     * Any product that was used or fully/partially installed is non-returnable and non-refundable.
     * All returned products have a flat Restocking Fee of 20%.
     * Shipping Fees are non-refundable
     * All returns must be made via our Return Procedure with a valid RMA form.
     * There are few non-returnable products & services that are listed in section below.
     * Order cancellations can only be requested prior to shipment or in some cases, prior to the start of the manufacturing, computer-cutting or laser-cutting process.

* The Kelvin lines of HID kits and accessories can be refunded within 30 days of purchase. The product must be in perfect working condition, has NOT yet been installed, and sent back with ALL included components, documentation, and in original packaging. All refunds will be subject to a 20% restocking fee and funds will be issued only after our staff examines the product. Please contact us to obtain a Return Authorization Number prior to shipping the item back. Any return without a RAN will not be accepted. Please make sure to order the correct item as if you need to exchange the product, there will be a $25 handling charge and an additional $20 return shipping fee (depending on destination). It is the purchaser's responsibility to incur all warranty and return shipping charges

* The ClearVue & Window Canvas Graphcs can be refunded within 30 days of purchase. The product must be in perfect working condition, has NOT yet been installed, and sent back with ALL included components, documentation, and in original packaging. All refunds will be subject to a 20% restocking fee and funds will be issued only after our staff examines the product. Please contact us to obtain a Return Authorization Number prior to shipping the item back. Any return without a RAN will not be accepted. Please make sure to order the correct item as if you need to exchange the product, there will be an additional $20 return shipping fee (depending on destination). It is the purchaser's responsibility to incur all warranty and return shipping charges

Please note: If the return of an item was caused by an error on our part or a manufacturer's defective part, restocking and shipping fees do not apply.

Return Procedure
To return a product you must first request a Return Merchandise Authorization (RMA). The RMA form will include an exact return address and detailed instructions on how to return a product. You may request an RMA using the following methods:

     * email:  returns@tintzoom.com
     * call customer service @ 407.542.5187

Please let us know which particular item(s) you would like to return and the reason. You will receive an email with an RMA form attached. Please allow 24 to 72 hours for processing since in many instances, we have to wait for a manufacturer's response.

Exchange Procedure
There are 2 ways you can go about exchanging a product:

Option 1 (Slower)  Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.

Option 2 (Faster)  Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.

Defective or Damaged Products
We all know that accidents happen sometimes. If the package has any visible signs of damage, absolutely do not sign for or accept the package, because this will invalidate the USPS insurance and we will not be responsible for replacement. If the packaging looks fine, but your product(s) arrive defective or damaged, please contact our customer service depart as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.

Non Returnable Products & Services:
The following products cannot be returned/exchanged due to manufacturer's policies or their made-to-order custom features :
     * Any item marked or classified as non returnable
     * All Automotive Dash Kits
     * All Lloyd Floor Mats
     * All Computer Pre-Cut Automotive, Residential & Commercial Tint Kits
     * All Pre-Cut Paint Protection Film Kits
     * All Vehicle Lens Wrap Film 
     * All Custom HeatShields
     * Any custom orders or parts

Delivered Merchandise Lost or Stolen:
If USPS has delivered and scanned your package safely and your package is lost or stolen from your delivery address, USPS and TintZoom, LLC is not responsible. USPS Insurance does not cover delivered lost or stolen merchandise. TintZoom, LLC is also not responsible for delivered lost or stolen merchandise. However, TintZoom, LLC does understand that this can happen and although we our obviously not at fault or responsible, we care about our customers and will allow our customers to re-order the exact stolen tint kit at a 50% Discount. If this situation applies to you, please contact us by email and we will provide you with a vehicle specific discount code that will provide you with a 50% savings.

Refunds & Credits: After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (credit card, Paypal, Google, or Check). The refund amount will be composed of the original purchase price minus shipping charges and applicable restocking fees. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.

Third-Party Links
In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with , has no control over these linked sites, all of which have separate privacy and data collection practices, independent of . These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Credit Card Charge Backs
By using this site, you as the customer agrees to never do a Charge back through your Credit Card Company. You agree to discuss your situation or issue with TintZoom Management to hopefully come to a resolution. Our Management Team tries to go above and beyond to be fair to our valued customers.